Exceptional Experiences: February 2016

Thursday, February 25, 2016

Greystone Hotels Annual Training Meeting - San Francisco 2016

Directors of Sales and Front Office Managers Annual Training Hosted by the King George and Inn at Union Square

Last week, Directors of Sales and Front Office Managers from all Greystone properties made their way to San Francisco for their annual training meetings. At this year's meeting, Signature Worldwide was present to meet with the Greystone Team. Signature Worldwide provides customer service training, which was very interactive with competitions and role playing.

One in particular was the coveted "Guffaw-Gull" Award, which was won by Ana Galvez, Area Sales Manager for the SF Cluster!

It was such a great week for the Greystone Team to interact in person with each other from all the different properties and to have met the team from Signature. Thanks go out to Signature Worldwide, Ramon Serrano, Candice Cancino, Jennifer Langham and Scott Woods for putting on an amazing, informative and fun week of learning!

Check out the highlights of the meeting below:

The coveted "Guffaw-Gull" Award

Ana Galvez (King George Hotel) winner of the award given by Mark Johnson (Signature Worldwide)

Sales Team Photo

Front Office Managers Team Photo

Local Journalist Reviews Stay at Hotel Griffon

Local Journalist Writes Stellar Review of Stay at Hotel Griffon

Jasmine Risso, one of the writers of the blog, Simply Real Moms, recently stayed at the Hotel Griffon. She is a local writer that frequents San Francisco for weekend getaways. In one of her latest posts, Jasmine reviews her stay at Hotel Griffon.

"It’s rare for me to find a hotel room that gives off a vibe of true relaxation. A place where I don’t just lay my head at night. A place that I want to spend my time in, and I found that at the Hotel Griffon."

"Hotel Griffon is everything you would expect from a boutique hotel. Great location, friendly staff, complimentary tea, coffee and fruit in the morning, and beautiful modern designed rooms."

Hotel Griffon is pleased to have provided Jasmine with exceptional service and with an exceptional experience. What Hotel Griffon loved the most about Jasmine's post was not only the great pictures she took, but she also included a fun video of her review! If you haven't already, check it out!

To check out the full article, click here.

Full video review below:

Hotel Los Gatos Introduced into Luxe Collection

Hotel Los Gatos featured in Limited Edition, Luxe Collection

Greystone Hotels is a proud member of L.E. Hotels. L.E. Hotels is a premier hotel group that manages a portfolio of unique, boutique hotels that provides its travelers of a great, memorable experience. Of the L.E. portfolio, they recently introduced their Luxe Collection. This limited edition is selected by properties that show the highest quality of service and have been highly ranked by its critics.

Greystone Hotels is proud and honored to announce that Hotel Los Gatos was selected to be a part of the Luxe Collection! Congratulations to Hotel Los Gatos for representing Greystone Hotels with exceptional service and experiences!

Tuesday, February 9, 2016

FEBRUARY RAFFLE AT THE BRISTOL HOTEL

Arnel Santos our Chief of Engineering won a gift certificate to the Glorietta Bay Inn our raffle this month!

Araceli Campos from Housekeeping won two tickets for the Hornblower Cruise!

Maribel Guzman from Housekeeping won a gift certificate to the Marriot in La Jolla!

Maurice Yeargain from the Front Desk won four tickets round trip for the Catalina Flyer!

Juana Salgado from the Housekeeping team won two tickets to the Reuben H. Fleet Science Center!

Gilberto Tellez from Housekeeping won two Seal Tours tickets!

Marisol Hernandez from the Front Desk won a gift certificate for the Creekside Inn!

WHO WILL WIN NEXT MONTHS RAFFLE PRIZES!?

Friday, February 5, 2016

Inn at Union Square Scheduled for Renovation

Inn at Union Square Set for Phase One of Remodeling

Greystone Hotels is pleased to announce that the Inn at Union Square is schedule for remodeling in mid-February (the Inn will close Feb. 17). This will kick-start phase one of a complete remodeling program that will enhance the 30-room boutique hotel to its old San Franciscan elegance. The Inn at Union Square is scheduled to reopen in June 2016. In the meantime, guests are welcomed to stay at its sister properties, The King George Hotel near Union Square and Hotel Griffon along the Embarcadero.

To read more about this, view the full press release in the Greystone Hotels Press Room.

Hotel Griffon featured on the Blog: The Mom Reviews

The Mom Reviews: Weekend Getaway to San Francisco's Hotel Griffon

Hotel Griffon was pleased to find a great review by local blogger, Jen of The Mom Reviews. Jen stayed with Hotel Griffon earlier this year, as she and her husband planned a "staycation" in San Francisco.

"Hotel Griffon was a great spot to enjoy a night, dine on local fare, as well as being within walking distance to our Hornblower Holiday Cruise making for a perfect weekend getaway!"

"I scanned the lobby that had a concierge, plenty of modern designed seating, a computer center, and I poured myself a complimentary cup of hot apple cider. For a small boutique hotel, we didn't feel cramped at all as we gathered our luggage..."

Jen writes of her stay from check-in to check-out with absolute pleasure. Hotel Griffon is happy to have provided a great experience with exceptional service.

To read more about Jen's stay at Hotel Griffon, view her post here.

Welcome our New General Managers

Join Us in Welcoming New General Managers to The King George Hotel and Hotel Los Gatos

Candice Cancino of The King George Hotel

Brayton Gosling of The Hotel Los Gatos

Meet our new team members!

Candice Cancino

Candice is a new addition to the Greystone family. She brings with her over twenty years of luxury, lifestyle and independent collection hotel experience, which is perfect for the 153-room Union Square property, the King George Hotel. Candice has worked for various hotel brands, such as The W, Tribeca Grand, and Ritz-Carlton. Greystone Hotels is very pleased to have her on the team!

Fun Fact: Candice was born and raised a New Yorker!

Brayton Gosling

Greystone Hotels acquired Hotel Los Gatos in October of last year, 2015. Brayton began working at Hotel Los Gatos in 2009. Since then he has served in multiple roles and most recently played a key part in the transitioning the Los Gatos, CA property over to the Greystone family. Greytone Hotels is happy to announce the promotion of Brayton as General Manager of Hotel Los Gatos. He is a great addition to the team!

Fun Fact: Brayton graduated from UCSD, where he was a 7-time, NCAA Division 2 All Star Swimmer!

Greystone Hotels Stash Champions of 2015

Greystone Associates Surprised with STASH Award!

Greystone Hotels participates in the Stash Rewards program, a hotel rewards program that is one-of-a-kind. Stash Rewards focuses on unique, independent hotels like Greystone Hotels. It is a great program that Greystone Hotels is proud to be a part of.

This past year (2015), Greystone's boutique properties that are part of the Stash Rewards program set a yearly goal for new sign-ups. Each property did such a great job at exceeding their goals that Executive Team Members - Eric Horodas, Scott Woods, and Marc Horodas - decided to give away their own Stash Reward points along with the points awarded to Eric Horodas (at the Stash Partner Summit) for the achievement of the Star Stash Award for Value and Inspiration. These points added up to a grand total of 119,000 pts. These points were be divided up between the seven properties that are part of the program (the 8th, Hotel Los Gatos began with Stash in 2016), which amounts to 17,000 points each. The points were given to one associate from each of the seven properties who enrolled the most Stash new members in 2015. Along with the 17,000 Stash Reward points, each associate was given a $200 travel stipend!

Congratulations to the following Greystone Associates: