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Greystone Hotels

Tuesday, May 13, 2014

Exceptional Service by Mila Rivera at the Hotel Griffon


Earlier this week, Mila found a woman in the Hotel Griffon restroom about to give birth!  Mila laid her down on a mattress pad that she was carrying on the bathroom floor.  She told the woman to stop pushing and ran to get towels and help.  Mila ran back into the bathroom to help the woman and keep her from pushing until the paramedics arrived.  SFFD was at the Griffon in approximately 6 minutes and were directed to the women’s restroom located downstairs.  The woman was then brought to UCSF medical center by ambulance, her family never did get to eat while at Perry’s. 

 Mila was extraordinary, her quick thinking, and passionate care go above and beyond the call of duty.  After the ambulance had left, Mila was found cleaning up the bathroom floor, without even skipping a beat.  Mila did an amazing job in a moment of crisis.  We are truly fortunate to have someone like her working on our team.

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