Bristol Hotel - Employee of the 3rd Quarter Winner

Our winner - Ahmad!

CONGRATULATIONS TO  

AHMAD ALBAHAR

EMPLOYEE OF THE QUARTER - 3rd quarter

WINNER!

  Ahmad is being recognized for going above and beyond as a Front Desk Agent.  Recently, Ahmad even drove a guest’s passport all the way to the border! He is always keeping his eye on everything to ensure guest needs are always met as quickly as possible.  Ahmad receives many wonderful comments from our guests as well. 

Ahmad and Kristina/Guest Services Manager

Receiving congratulations from Vicky/Exec Housekeeper and Greg/General Manager

   

Deb is attempting a high five across the desk...

   

Congratulations, Ahmad!

Hotel Griffon and Habitat for Humanity

The Hotel Griffon is working with Habitat for Humanity to donate used toilets that would otherwise be sent to a recycling center to be crushed and re-constituted. The 1.6 GPF toilets are being replaced with higher efficiency toilets as part of the Hotel Griffon's 2014 guestroom renovations. 

The Hotel Griffon is proud to partner with Habitat for Humanity to provide them these usable resources and to further the Hotel Griffon's environmental policies by donating usable items to the community instead of disposing of them.      

New Fitness Equipment at The Bristol

Our employees have told us that guest feedback on the fitness room was positive overall, but that our guests would love to have more space for stretching or doing yoga, and they also wanted hand-held weights available.

SO....Check out the new fitness equipment in our Fitness Room at the Bristol Hotel!

We recently removed some old equipment and, per our guests' requests, have left open space for stretching, yoga and exercising.  The hand-held weights, mats and exercise ball are all new.  They will be great additions to the elliptical, treadmill and exercise cycle already in the gym.  We are excited to hear back from guests and hope that they enjoy these additions to our fitness area.

Employee feedback about guest requests is critical because we are always striving to improve the overall guest experience - thank you, everyone!  

Congratulations to Bradley Z. on a Job Well Done!

The Fairfield Inn & Suites Bend Downtown would like to congratulate Bradley Z. on a job well done! When a guest arrived at the hotel seeking a reservation, Bradley went above and beyond to assist the guest. Although the guest was unable to book a stay at the Fairfield Inn & Suites, Bradley was kind enough to contact the TownePlace Suites up the road to secure a reservation for the guest in addition to providing excellent recommendations for things to do and see in a professional and helpful manner. As a result of Bradley's exceptional customer service, the Fairfield Inn & Suites received an excellent, 5-star review on Tripadvisor (see below)! Way to go Brad! 

Tripadvisor Review by 1ARFer on 8/31/14

Title: Clean, convenient and outstanding front desk

Description: A last minute road trip landed us in Bend at 6pm without pre planning or reservations. Tired, hungry and unknowledgable about the area, we popped into the Inn to inquire about a room. The lobby and area surrounding was new, clean and active with families obtaining free washing machine soap and settling in. Bradley Z. was running the front desk, with phones ringing, a mom seeking popcorn, a man requesting quarters all the while trying to secure me a reservation at their sister Marriot hotel. I didn't stay in a room here, but I would if I hadn't had two dogs in tow, Bradley contacted their sister location across town which was pet friendly and matched the rate located on trip advisor with a small additional pet fee. He printed directions from the Fairfield Inn & Suites and spoke to the front desk at TownPlace Suites advising them of our pending arrival. He then went on to answer my additional inquiries about other town locations, showcasing excellent customer service and vast local knowledge. He was a breathe of fresh air for this weary traveler. Thank you Brad Z! Stay here if you are pet less and wish to walk to town, it's a value.

Housekeepers Week at The Bristol!

The Housekeeping Department at the Bristol Hotel enjoyed a special morning today in honor of International Housekeepers Week 2014!

The BRISTOL HOTEL thanks each and every one of our fantastic Housekeeping Team.  This morning they enjoyed some pastries, coffee, juice and a gift.  Thank you, Housekeeping Team!!!

 

Housekeeping Week at the Creekside Inn!

This week at the Creekside Inn was Housekeeping Week in celebration of the fantastic Housekeeping staff at the hotel. Sales Manager Tiffany Mah purchased and put together small gifts and provided delicious baked goods for the housekeeping associates in appreciation of their hard work. 

Congratulations to JAZMINE SWANSON / FRONT DESK at The Bristol Hotel!

RISING STAR AWARD

Congratulations to

JAZMINE SWANSON / FRONT DESK!

Jazmine has won

a $25.00 Gift Card to JAMBA JUICE

JAZMINE is our most recent winner of the RISING STAR AWARD.  Jazmine joined us in February 2014, and from day one she has set the example of what it means to provide a warm, welcoming and professional experience to our many guests.  Guests continue to write in about the excellent customer service that Jazmine provides.  “Caring”, “amazing attitude”, “friendly”, “positive, can-do attitude”…..these are just a few of the guest comments Jazmine has recently received.

WHO WILL BE NEXT?  Our next Bristol Hotel Rising Star Award Winner could be YOU!  Let’s all keep working hard to ensure that each and every guest Experiences Exceptional Service at the Bristol!