The Fairfield Inn & Suites Bend Downtown would like to congratulate Bradley Z. on a job well done! When a guest arrived at the hotel seeking a reservation, Bradley went above and beyond to assist the guest. Although the guest was unable to book a stay at the Fairfield Inn & Suites, Bradley was kind enough to contact the TownePlace Suites up the road to secure a reservation for the guest in addition to providing excellent recommendations for things to do and see in a professional and helpful manner. As a result of Bradley's exceptional customer service, the Fairfield Inn & Suites received an excellent, 5-star review on Tripadvisor (see below)! Way to go Brad!
Tripadvisor Review by 1ARFer on 8/31/14
Title: Clean,
convenient and outstanding front desk
Description: A last minute road trip landed us in Bend at 6pm without pre planning or
reservations. Tired, hungry and unknowledgable about the area, we popped into
the Inn to inquire about a room. The lobby and area surrounding was new, clean
and active with families obtaining free washing machine soap and settling in.
Bradley Z. was running the front desk, with phones ringing, a mom seeking
popcorn, a man requesting quarters all the while trying to secure me a
reservation at their sister Marriot hotel. I didn't stay in a room here, but I
would if I hadn't had two dogs in tow, Bradley contacted their sister location
across town which was pet friendly and matched the rate located on trip advisor
with a small additional pet fee. He printed directions from the Fairfield Inn
& Suites and spoke to the front desk at TownPlace Suites advising them of
our pending arrival. He then went on to answer my additional inquiries about
other town locations, showcasing excellent customer service and vast local
knowledge. He was a breathe of fresh air for this weary traveler. Thank you Brad
Z! Stay here if you are pet less and wish to walk to town, it's a value.
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