Introducing a 2011 Greystone Customer Service Award Winner!

 

And our winner is....

drumroll.....

Joel Majors!

For those of you not in the “know,” every year there is a friendly competition between the General Managers of Greystone Hotels. You know the GM 360 Review you give your General Manager every year? Well, Joel Majors at the Élan Hotel Los Angeles has earned a perfect score of 100% satisfaction from his team at the Élan Hotel for 4 years in a row!

Joel has some happy employees! Though the GM 360 review is confidential, and none of the employees were allowed to reveal themselves, there were plenty of good things to be said about Joel: “Mr. Majors is the greatest boss! We all feel that we can count on Mr. Majors” and this one really sums it up: “Joel is a pleasure to work for, he listens to employees very well and sees that all our guests are taken care of. He’s a great GM.”

Greystone Hotels would like to thank Joel Majors for making the Élan Hotel Los Angeles one of the most highly rated and ranked hotels on the web, and for running a happy, healthy, and successful hotel. Guests just cannot get enough of the Élan Hotel.

Thank You’s:

From Eric Horodas, President of Greystone Hotels: “I am pleased to again to award Joel, for the fourth consecutive year, the 2011 Greystone Customer Service Award for outstanding achievement in customer service and for furthering our corporate goal of having all of our guests Experience Exceptional Service. Congratulations, and keep up the good work!”

From Scott Woods, Senior VP of Finance and Operations, Greystone Hotels: “Congratulations to Joel Majors, GM of the Élan Hotel, for winning the Greystone Customer Service Award for the fourth straight year. Joel and his team pride themselves on providing exceptional service to their guests and Joel should be very proud of this recognition by his staff.”

From Bette Bloom, Director of Sales, Élan Hotel: “Joel lives by the golden rule: Treat others as you wish to be treated. This is powerful and yet simple in the hospitality business. Joel has an uncanny way of turning guests who feel unheard and unappreciated to having them leave feeling recognized and important. The guests are always well served at the hotel because of Joel’s leadership in customer service. This is a quality important to a leader since it is mirrored by the staff. Joel is the reason the hotel is top-rated by TripAdvisor and guests.”

From Jennifer Langham, Senior VP of Sales and Marketing, Greystone Hotels: “I just think he exemplifies the business we are in, and how customer service is done right! Joel lives and breathes hospitality and he is fantastic at what he does. Joel epitomizes what our business is all about… and our Aussie friends love him!”

Jessica Pancoast, Director of Revenue Management: “Working with Joel is always a pleasure.  His ability to listen and advise make him a good leader.” 

From William Rabanalez, Operations Manager, Élan Hotel: “Joel started working at the Élan Hotel before it opened in the year 2000 and has managed to make it one of the best hotels in Los Angeles since it opened its doors due to his experience and his dedication to customer satisfaction.  Joel is truly a people’s person, dedicated to his work. He has been a great mentor to me; I am honored to have him as a boss.” 

From Emily Johnson, Manager of E-Commerce and Marketing, Greystone Hotels: “I have no doubts that Joel Majors can work it. I always have so much fun at the Élan, and everyone who stays there has the assurance that they are in good hospitable hands. The positivity of his team is infectious, and the can-do attitude of his staff is simply amazing. Joel goes above and beyond to create an ambiance of comfort, service, and class at the Élan Hotel, and he wins this award because his service to Greystone is legendary!”