Greystone Customer Service Award

2011 has already been quite a year, and we have another Greystone Customer Service Award to present to one of our fantastic General Managers!!

Congratulations to Norbert Mede, the General Manager of the Hotel Griffon and the Inn at Union Square! Norbert has been awarded the Greystone Customer Service Award! This means that he received 100% satisfaction from his team in the GM 360 Review! Norbert has been a part of the Greystone Hotels team since late 2007, and he is truly an important component to the success of the San Francisco “cluster” of hotels due to his leadership, his drive, and his much-appreciated sense of humor. J

Norbert has been very proactive in many arenas in his tenure with Greystone- from renovations, the addition of another property to his GM plate, Green endeavors and the formation of the Hotel Griffon GREEN Team, as well as his leadership in organizing the Hotel Griffon Health and Fitness Team, which educates staff on nutritional food choices, exercise tips, and organized fitness outings like run/walk events and guest speakers.

Greystone Hotels is grateful to have a fine GM like Norbert Mede as a part of our team!

Eric Horodas: Thank you and congratulations Norbert, on your fine achievement of winning the 2011 Greystone Hotels’ Customer Service Award. This award celebrates your accomplishment of delivering on our promise for our guests to Experience Exceptional Service. Thank you for your leadership at both of your properties and we hope you continue to find success in all you do for Greystone Hotels.

Scott Woods: Congratulations to Norbert Mede for once again winning the Greystone Customer Service Award. Norbert always places customer service as one of the top priorities at the Hotel Griffon and he should be proud that his employees recognize this and follow his lead! Way to go Norbert!

Jennifer Langham: The lead by Experience Exceptional Service attitude that Norbert exhibits ensures we have happy guests that keep returning to the Hotel Griffon again and again. On behalf of the Greystone sales team Norbert thank you to you and your team for making the Hotel Griffon a property our clients want! Congratulations!

Wayne Olson: As we all know Norbert is an exceptional manager.  I forget which car company uses a tag line about precision "German" engineering, and I think that fits Norbert perfectly.  He doesn't miss a thing.  He's thoughtful, thorough, insightful, and inspiring.  I would follow his leadership anywhere, but wait I have!

Seriously, I have the ultimate respect for Norbert, and his style of getting things done.  We are so fortunate to have him on the Greystone team.

I learned everything I know about hospitality management from Norbert, which I mean as a compliment. :o)

SF Cluster Sales Team: Norbert is a very conscientious and meticulous GM.  He really cares about the staff and the customer experience.  You can always count on him to be “present” and help out in any situation. He leads by example and is great is GM!

Ken Chan:  This guy deserves a gold medal for his efforts in keeping the Inn at its high level. Norbert is a great teacher. He loves teaching and cares about the staff. I would not be where I am today without his guidance.