Greystone Customer Service Award

                                        Congratulations Luis!

We are proud to announce another GM who has won the Greystone Customer Service Award- Luis Carreno, the General Manager of the Creekside Inn! Luis is a vital part to the success of the Creekside Inn and the overwhelming positive feedback guests frequently convey in hotel reviews. This Customer Service Award means that Luis received 100% satisfaction from his staff!

Luis has been very involved with the “Greening” of the Creekside Inn. As you all know, two electric car charging stations were recently revealed on property. Luis was host to many members of the Palo Alto Chamber of Commerce, residents from the area, and the mayor of Palo Alto for the ribbon cutting ceremony. Luis has also been active in Palo Alto Chamber of Commerce events, and also has been proactive in establishing a relationship with Palo Alto Green.

Greystone Hotels is very happy to present Luis with the Customer Service Award.

Eric Horodas: “Excellent work and congratulations Luis! We thank you for making excellent service and good relationships such a priority for the Creekside Inn. It is an accomplishment to receive this award, as your staff, peers and associates within Greystone Hotels recognize the hard work and dedication you put into providing an Exceptional Service experience for guests visiting the Creekside Inn.”

Jennifer Langham: “The positive feedback that the Creekside Inn often receives is due to the customer service provided by Luis and his staff. We are proud to have another General Manager win this award and Luis is very deserving! Congratulations!

Scott Woods: “Congratulations Luis for gaining the recognition of your staff that customer service is a top priority at the Creekside Inn! This recognition earns you the Greystone Customer Service Award for 2011 which is well deserved. Luis and his team always strive to provide exceptional service to the guests of the hotel and they should be very proud of their outstanding customer service”

Lindo Perez: “His innate talent to lead by example and professionalism make him an exceptional General Manager.  We are lucky and honor to have him as our leader. He is very hospitable & respectful. He has encouraged me to ‘sharpen the saw’ and helped me improve my hospitality knowledge & skills.”

John Omar: “I’m not surprised that Luis would win this prestigious award.  Luis is a very driven individual who has restructured my outlook on what ‘customer service represents’.  He believes that we always room for improvement…even after all the positive feedback (we usually receive).”

Toya Barnette: “Luis is one of the best GM’s I have ever had the pleasure of working with; he epitomizes customer service – always willing to go the extra mile for the client including his ability to see the big picture from a sales perspective”.

Emily Johnson: “I have always appreciated working with Luis. He is a very personable GM, and his staff respects him very much. One thing I always notice about the Creekside, is that under Luis’ stewardship, the hotel employees always seem to be smiling! Thank you, Luis for your service to Greystone Hotels, Creekside Inn and all our employees there.”