Kudos to the Inn at Union Square!

Hi Greystone Family! We just wanted to share this review with our team this morning- how about this for great service... they get your elevator ready for you at the Inn at Union Square!

Kudos to the team at the Inn at Union Square; it is your remarkable service that has made the Inn at Union Square a place of legend!

 

Here's a happy dance from us to you! 

Thank you Inn at Union Square Staff!

 

L.S.

Washington, DC

6/4/2011

I had an absolutely fantastic stay for 5 nights at The Inn at Union Square. My boyfriend and I thoroughly researched hotels in the area, so we knew exactly what we were getting. The reviews below are correct that the elevator is slow, our room didn't have a view, and the room/bathroom is smaller than you might find elsewhere. We knew this going in, and were ok with these trade-offs in exchange for the other benefits of this charming boutique hotel. It's in an excellent location near cable cars, sightseeing buses, major city bus lines, a taxi line, great restaurants, and walking distance to a lot more.

This hotel delivered everything they promised with gusto. The continental breakfast, wine & cheese hour, and cookies late at night were all very impressive. It's a small area where food is laid out, which gives you a surprisingly pleasant opportunity to chat with other guests.  They also left out bottled water in the rooms and common areas for guests to take. The hotel didn't skimp, especially compared to what other similarly priced hotels offer. The room was charming, and in good shape.

The staff were all friendly, professional, and helpful. When my boyfriend had a question about using the available computer/printer, the concierge was quick to help. We found whoever staffed the front desk to be incredibly helpful. They followed through making good dinner recommendations and taking care of reservations for us, calling a cab, and helping my boyfriend have beautiful flowers delivered for my birthday. I felt they also went the extra mile on the "little" things. For example, when they saw us walking up to the door to enter the lobby, they would quickly press the elevator button to call open the elevator for us. It's a small staff, and they smile, look you in the eye, and greet you when you enter/exit. It felt very personable.

Overall - I would highly, highly recommend this hotel, as long as you've done your research and aren't expecting something this hotel can't offer (like extra room in the lobby and sweeping views of the city). I bet we'll be back