The event below took place during our recent Mystery shop at the Creekside Inn. The associate Julian Cruz was recognized by the shopper for legendary service:
I approached Julian. I asked, "Where's
the market? Can you show me?"
Julian answered my question with
a question to confirm his
understanding. He asked, "The
deli market?" Julian then said,
"Come with me. I'll show you." I
followed Julian.
We went halfway
across the parking lot, and he
pointed to the market. He seemed
very sincere in his willingness to
assist me.
Thank Julian for living up to what we value most at Greystone Hotels and helping our guest "Experience Exceptional Service"!
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