The following was posted on TripAdvisor:
Grateful for the goodwill shown towards a solo traveller in need!
I would like to commend King George Hotel for their act of goodwill during my stay in San Francisco two months ago. I had lost my wallet on the second last day of my trip and had to make several long distance call to deactivate my credit cards. Although I was carrying some cash, it was not sufficient to pay off my hotel bill which included the long distance call charges. I told the counter staff Manyvanh of my situation. She then directed me to the General Manager Mr Bertrand Newson who made the swift decision to waive my long distance call charges. I couldn't believe my ears! My initial reaction was of both relief and disbelief as such act of goodwill is unheard of where I'm from.
As you might expect, I thanked Mr Bertrand profusely. I felt I have to share this story on tripadvisor so that more travelers know that King George Hotel has great staffs who showed initiative in rendering assistance to their guests in distress.
- by mroneder (Singapore, Singapore) on 6/5/12. Stay date: April 2012
Thank you Bertrand for your compassion and showing our guest's exceptional service!
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